Category: Phone Conversations

  • A Quote That Changed My Day!

    A Quote That Changed My Day!

    I have always been kind of a quote nerd. I enjoy reading quotes of all kinds and then pondering what they mean. I recently read a quote that kind of blew me away. In fact, it has sent me on a kind of treasure hunt for small but good things just in the last twenty-four…

  • Offering Kindness to Customer Support. Yes, even over the Phone. πŸ˜

    Offering Kindness to Customer Support. Yes, even over the Phone. πŸ˜

    You have to call customer service and you are dreading it. Here’s a few tips on making that call better for both you and the person on the other end.